For 2018

"Life is lived forward, but understood backward. It is not until we are down the road and we stand on the mountain looking back through the valley that we can appreciate the terrain God has allowed us to scale.” Jill Savage

Monday, April 12, 2010

I'm back -

Okay - I'm back, but I have to get the GS to school, unpack, laundry, pay bills, go thru the mail, etc - so I figured I'd be busy so I read a story sent to me from Cheri and thought I'd share it with you.

It means nothing more then when you decide to do your best - decide to do it - and the best will come. If you don't think you can do it - you won't.

My GS'S CRCT's start tomorrow and I told him the same thing. See and think yourself passing it and doing it - and you will.

Of course - any prayers are greatly appreciated - I know I will be praying.

No one can make you serve customers well....that's because great service is a choice. Harvey Mackay, tells a wonderful story about a cab driver that proved this point.

He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey.

He handed my friend a laminated card and said: 'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.'

Taken aback, Harvey read the card. It said: Wally's Mission Statement: To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment....

This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!

As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I have a thermos of regular and one of decaf.' My friend said jokingly, 'No, I'd prefer a soft drink.' Wally smiled and said, 'No problem. I have a cooler up front with regular and Diet Coke, water and orange juice..' Almost stuttering, Harvey said, 'I'll take a Diet Coke.'

Handing him his drink, Wally said, 'If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today..'

As they were pulling away, Wally handed my friend another laminated card, 'These are the stations I get and the music they play, if you'd like to listen to the radio.'

And as if that weren't enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him. Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he'd be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts...

'Tell me, Wally,' my amazed friend asked the driver, 'have you always served customers like this?'

Wally smiled into the rear view mirror. 'No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day.

He had just written a book called You'll See It When You Believe It. Dyer said that if you get up in the morning expecting to have a bad day, you'll rarely disappoint yourself.. He said, 'Stop complaining! Differentiate yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.'

'That hit me right between the eyes,' said Wally. 'Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.'

'I take it that has paid off for you,' Harvey said.

'It sure has,' Wally replied. 'My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it. You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.

Wally was phenomenal. He was running a limo service out of a Yellow Cab. I've probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I was suggesting.

Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles.

How about us? Smile, and the whole world smiles with you.... The ball is in our hands!

A man reaps what he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up... let us do good to all people.

Ducks Quack, Eagles Soar.

Have a nice day, unless you already have other plans - lol!

SORROW looks back, WORRY looks around, and FAITH looks UP...

"Life isn't about waiting for the storm to pass. It's about learning to dance in the rain."


Joyce said...

Inspiring story and welcome back. Looking forward to seeing you this week.

Helen said...

Good morning!
I believe our Universe works in truly mysterious ways ~ and the proof today is this post. More than usual, I needed to read something uplifting and life-affirming. You did that for me. Thank you so much.

Helen said...

oops ... forgot to mention I lived just off Shallowford road near Horse Town. For one year before heading down to Orlando for eight years. I have a son in Roswell.

Life is good! said...

unpack, laundry, pay bills, get grandson somewhere- yep your back!
love the cab driver story!!!

Whosyergurl said...

Welcome home! There is a lot of work to do upon return, isn't there?
Hoosier hugs, Cheryl

Carol............. said...

Great story!

Well, in defense of the ducks...sometimes we must quack before we soar! LOL

ocmist said...

Welcome back, Dear Friend! You've been missed! This, as usual, is so wonderfully uplifting! What a great pep talk! Can hardly wait to hear about your vacation! Hope you have a great time. Linda

Knitty said...

Great post!

Annesphamily said...

Great story! I loved it! It is true! I love this saying "Why am I working with turkeys when I could be soaring with eagles?"